You’re Not Batman. You Just Think You Are. 🦇
We all know the difference between a hero and a villain in the movies. So why do we stop applying that lens the second we get a title and a headcount?
The stuff that's never in the handbook but decides whether people stay. Who gets credit, who gets blamed, what "we value ownership" actually means at 2am during an outage. I write about the culture you can feel in a room, not the one printed on a poster.